Knowledge Base

This has been fixed

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server Build 11345
• Acronis Backup & Recovery 10 Server for Windows (Standalone) Build 11345
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition Build 11345
• Acronis Backup & Recovery 10 Advanced Workstation Build 11345
• Acronis Backup & Recovery 10 Workstation (Standalone) Build 11345
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition Build 11345

Symptoms

1. You build BartPE media with the Acronis Backup & Recovery 10 plug-in as described in Acronis Backup & Recovery 10 Building BartPE with Acronis Plug-in;
2. You boot from the created BartPE media and try to run a backup;
3. The backup operation fails with the following error message:

   Failed to enumerate temporary file name. Error code: 267.

Cause

Issue in the product. There is no path for the temporary directory for snapshot creation in the acronis.inf file. (See Acronis Backup & Recovery Creates a Temporary File During Snapshot).

Solution

This has been fixed and the fix is available in the latest released build of Acronis Backup & Recovery 10. See Installation of the Latest Update of an Acronis Product.

It is strongly recommended to update to the latest build of the product. However, if you would like to work around the issue without installing the latest build, please proceed as described below:

Edit the acronis.inf file to create a path for the temporary directory required for the backup. So, the entire process of building BartPE media with Acronis Backup & Recovery 10 Build 11345 will be:

1. Once Acronis Backup & Recovery 10 Build 11345 is installed, go to the following folder:

   Windows 32 bit: \Program Files\Acronis\BootableComponents\WinPE
   Windows 64 bit: \Program Files (x86)\Acronis\BootableComponents\WinPE

   and run the export_license.bat script. It will check for available licenses and enable the proper components such as Acronis Universal Restore and/or Deduplication in the plug-in. Running the export_license.bat script will also create acronis.inf file so you can use the plug-in with PE Builder;

2. Browse to the acronis.inf file in the following folder:

   Windows 32 bit: \Program Files\Acronis\BootableComponents\WinPE
   Windows 64 bit: \Program Files (x86)\Acronis\BootableComponents\WinPE

   and open the acronis.inf file in any text editor (e.g. Notepad);

   once you open the file, add the following lines at the end of the file contents:

   [Default.AddReg]
   0x2, "Environment", "temp", "B:"
   0x2, "Environment", "tmp", "B:"

   (!) Make sure you leave one empty line before [Default.AddReg], and one empty line at the end of the file contents. So, the bottom of the edited acronis.inf file will be similar to:

   

   Save the file.

3. Download the Bart PE builder;
4. Copy the contents of \Program Files\Acronis\BootableComponents\WinPE (check the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\BootableComponents\Settings for the plug-in location) to the %BartPE folder%\plugins\Acronis;
5. Insert your Windows distribution CD if you do not have a copy of Windows installation files on the HDD;
6. Start the Bart PE builder;
7. Specify the path to the Windows installation files or Windows distribution CD;
8. Click Plugins and check whether the Acronis plug-in is enabled. Enable if disabled;
9. Specify the output folder and the full path to the resulting ISO file including the file name or the media to create;
10. Build the BartPE;
11. Burn the ISO to CD or DVD (if this has not been done yet) or copy to a flash drive.

More information

This has been fixed.