Knowledge Base

The fix is available in the latest released build of the product (Build 11345 or higher)

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server Build 11133 or lower
• Acronis Backup & Recovery 10 Server for Windows (Standalone) Build 11133 or lower
• Acronis Backup & Recovery 10 Advanced Workstation Build 11133 or lower
• Acronis Backup & Recovery 10 Workstation (Standalone) Build 11133 or lower
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition Build 11133 or lower

Symptoms

1. On a machine running Windows 7 and Acronis Backup & Recovery 10 you attempt to mount a backup from a network share in read/write mode;
2. You make some changes to the mounted backup, and then unmount it;
3. After unmounting the backup, a new incremental backup is not created. As result, all changes to the mounted backup are lost.

Cause

Windows 7 specific issue in the product.

Solution

This issue has already been fixed and the fix is available in the latest released build of Acronis Backup & Recovery 10 (Build 11345 or higher). See Downloading the Latest Build of Acronis Software.

More information

See also:

• Microsoft Windows 7 32/64 Bit Support in Acronis Products
• Acronis Backup & Recovery: Archives Edited in the Read/Write Mount Mode Are Not a Part of the Incremental Chain