Knowledge Base

The RAID array is seen as separate drives

Symptoms

1. You boot a machine with PERC S300 or S100 RAID from Acronis Bootable Media;
2. The RAID array is detected as separate drives.

To be sure that the issue is with Dell PERC S300 or S100 RAID, please do the following:

• Get your Windows System Information File;
• Check there the S300 PNP Device ID in Components -> Storage -> SCSI:

  VEN_1028&DEV_0016

• Check there the S100 PNP Device ID: VEN_8086&DEV_3b25

Cause

Acronis Bootable Media does not support PERC S300 and S100 RAID.

S300 and S100 are not open source drivers. And as such, they cannot be included in Acronis Bootable Media.

Solution

As a workaround, please use BartPE or WinPE:

• Using BartPE with the Acronis Plug-in
• Using WinPE with the Acronis Plug-in

More information

See also:

• Acronis Bootable Media Does Not Detect HP Smart Array B110i SATA RAID
• Acronis Bootable Media Does Not Support Broadcom HT1000 RAID