Knowledge Base

The product's Firewall is probably blocking the access

This article applies to:

• Acronis Internet Security Suite 2010
• Acronis Backup and Security 2010

Symptoms

You have a network printer set up on the machine where you install Acronis Internet Security Suite 2010. After installing the product, you cannot access (e.g. print or scan) the network printer.

Cause

Acronis Internet Security Suite 2010 is blocking access to the network printer.

Solution

1. Start Acronis Internet Security Suite 2010 and switch to the Expert mode (see Acronis Internet Security Suite 2010: Novice, Intermediate, and Expert Modes);
2. Go to the Firewall -> Network tab:

   

3. Set the Stealth Mode for your Network Configuration Adapter to Remote:

   

4. Then in the Zones area add the IP address of the printer in the Zones tab and select Allow:

   

   

More information

See also:

• Application Fails to Connect to Internet after Installing Acronis Internet Security Suite 2010
• Acronis Internet Security Suite 2010: Firewall