Knowledge Base

Remove the scheduled tasks, zap the scheduled tasks, and recreate the tasks to fix the issue

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Server for Windows (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Workstation (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

1. Scheduled tasks of Acronis Backup & Recovery 10 fail to run;
2. The operation log of the product has an error entry similar to the following one:

   Type: Error
   Date and time: 27/1/2010 2:07:11 PM
   Backup plan: [None]
   Task: [None]
   Code: 10,223,619(0x9C0003)
   Module: 156
   Owner:
   Message:
   Cannot find the object's meta info.
   Additional info:
   --------------------
   Error code: 3
   Module: 156
   LineInfo: 7e90832cff02928b
   Fields: $module : D:\Acronis\BackupAndRecovery\mms.exe
   Message: Cannot find the object's meta info.

Cause

Unidentified.

Solution

As a workaround, do the following:

(!) This workaround will also affect the backup tasks schedule for other Acronis products like Acronis Recovery for MS SQL Server or Acronis Recovery for Microsoft Exchange: the schedule will get reset for all the tasks.

1. Revoke the backup policy from the Acronis Agents/Group which are failing to perform the backup or connect to the Acronis Agents directly and delete the current backup plan;
2. Delete the contents of the TasksStorage folder on the machine where the Acronis Agent is installed, located at:
   • Windows Vista, Windows Server 2008, Windows 7: \ProgramData\Acronis\BackupAndRecovery\MMS\TasksStorage
   • Windows XP/2000/2003: \Documents and Settings\All Users\Application Data\Acronis\BackupAndRecovery\MMS\TasksStorage

   

3. Delete all scheduled tasks on the machine where the Acronis Agent is installed:
   • Browse to the installation folder, which by default is:
     • Windows 32 bit: \Program Files\Acronis\BackupAndRecovery\
     • Windows 64 bit: \Program Files (x86)\Acronis\BackupAndRecovery\
   • Run the schedmgr.exe file, and issue the following command:

     task zap

     

4. Recreate the scheduled tasks.

More information

Please contact Acronis Customer Central if you have questions or need assistance.