Knowledge Base

Wait until the backup process completes, or delete the partially backed up file

This article applies to:

• Acronis True Image Home 2010 Online Backup (Standalone)

Symptoms

1. Using Acronis True Image Home 2010 Online Backup (Standalone), you are attempting to recover data from your online backup account;
2. The recovery fails with the following error message:

   Failed to recover the version that contains the partially backed up file

   

Cause

• You have a backup process running, and not all of the backup data has been transferred to your online account yet;
• You started a backup process, but suspended it, and not all of the backup data has been transferred to your online account yet.

Solution

Do one of the following to solve the issue:

• Wait until the backup process completes;
• Delete the data that is partially backed up.

More information

See also Acronis True Image Home 2010 Online Backup (Standalone): Backing Up