Knowledge Base

This has been fixed

This article applies to:

• Acronis True Image Home 2010

Symptoms

1. Once you have Acronis True Image Home 2010 installed, you run Acronis One-Click Backup by clicking the respective desktop icon (as opposed to launching from the product):

   

2. The backup fails with the following error message:

   (0x0)
   Tag = 0x0

Cause

Issue in the product.

Solution

This has been fixed, and the fix is available in the latest build of Acronis True Image Home 2010. Please see Installation of the Latest Update of an Acronis Product.

It is strongly recommended to update to the latest build. However, if you would like to use a workaround, please proceed as described below.

As a workaround, launch the first Acronis One-Click Backup from the product:

• Start Acronis True Image Home 2010;
• Click Tools & Utilities -> One-Click Backup:

  

  After the first Acronis One-Click Backup runs and completes successfully, all subsequent attempts to run Acronis One-Click Backup by clicking the desktop icon should also be successful.

More information

This has been fixed.