Knowledge Base

Download and install the latest build of Acronis Backup & Recovery 10 to solve the issue

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server (Agent for Linux)
• Acronis Backup & Recovery 10 Server for Linux (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition (Agent for Linux)
• Acronis True Image Echo Server for Linux
• Acronis True Image Echo Enterprise Server (Agent for Linux)
• Acronis True Image Echo Virtual Edition (Agent for Linux)
• Acronis True Image 9.1 Enterprise Server (Agent for Linux)
• Acronis True Image 9.1 Server for Linux (Agent for Linux)

Symptoms

1. You have Acronis product installed on Red Hat Enterprise Linux 3 (kernel 2.4.x series);
2. On an attempt to back up, the system freezes or the kernel crashes.

Cause

This is an issue with the high iowait load on the Red Hat Enterprise Linux kernel side:

• Red Hat Bugzilla – Bug 129545
• Red Hat Bugzilla – Bug 121434

Solution

A workaround for the issue has been implemented in the latest build of Acronis Backup & Recovery 10 (starting from Build 11345). See Downloading the Latest Build of Acronis Software.

More information

See also Ext4 Support in Acronis Products.