6265: Creating a Userdump

How to create userdumps when the application hangs

Introduction

If an Acronis products hangs in Windows, you may need to create a userdump to troubleshoot the situation.

If the product crashes, not the whole system, see Creating Process Dumps with ProcDump.

Solution

Processes

Acronis True Image 2014: Processes and Services

Acronis Backup & Recovery 11.5: Processes and Services

Acronis vmProtect 9: Processes and Services

Acronis Snap Deploy 4: Processes and Services

Acronis Recovery for Microsoft Exchange

  • ARXCDPAgent.exe - Continuous Data Protection Agent
  • TaskService.exe - Task execution (process that does the backup), only active during a task.
  • AcronisProgressServer.exe - part of the above.
  • DatabaseBackupConsoleMSExchange.exe - Management Console process.

More information

See also Creating Process Dumps with ProcDump.

 

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