Acronis True Image Home 2010: Acronis Nonstop Backup Errors Out with "Archive is not found" and "0x00D60027+0x00040007+0x0000FFF0"

Event Codes:

0x00D60027+0x00040007+0x0000FFF0

The Nonstop backup storage is unavailable

This article applies to:

Acronis True Image Home 2010
Acronis True Image Home 2010 Plus Pack
Acronis Backup and Security 2010

Symptoms

You are trying to perform any operation with Acronis Nonstop Backup:
For example
You are trying to recover data from the Acronis Nonstop Backup:

Or you are trying to clean up the Acronis Nonstop Backup storage:
The attempt fails with the following error message:
Archive is not found.
Event code: 0x00D60027+0x00040007+0x0000FFF0

Cause

The Acronis Nonstop Backup storage is unavailable.

There are several possible causes:

The Nonstop Backup storage is on a USB drive, and the USB drive is disconnected from the machine;
The Nonstop Backup storage has been manually deleted;
The Nonstop Backup storage has been manually moved to a different partition;
The Nonstop Backup storage is on a partition of a local hard disk, and the drive letter of the partition has been changed;
The Nonstop Backup storage has been corrupted.

Solution

What is Acronis Nonstop Backup storage and how to locate it?

The Acronis Nonstop Backup storage is in a special hidden folder called Time Explorer Storage. All Acronis Nonstop Backup data is stored in the Time Explorer Storage folder.

The Time Explorer Storage folder is automatically created in the root of the partition that you select as the place for the Acronis Nonstop Backup storage.

For example

You select the C: partition for the Acronis Nonstop Backup storage and click Create Storage and Make Active:

The hidden Time Explorer Storage folder is created in the root of the C: partition:

To view the hidden folder you need first to enable this option in your system:

Open the partition where you chose to keep the Acronis Nonstop Backup storage;
Select Tools -> Folder options:
(!) In Windows Vista or Windows 7 you will need to hit the Alt button on your keyboard to see the toolbar with Tools:
On the Folder Options window, select View:
Select Show hidden files, folder, and drives and click OK:
You will then see the Time Explorer Storage folder:

If Acronis True Image Home 2010 cannot find this Time Explorer Storage folder, it will error out as specified in this article.

Hence, depending on your scenario, there are several possible solutions:

If you have the Nonstop Backup storage on a USB drive, make sure it is plugged in. The drive letter of the USB drive does not have to be the same as at the time of when the Nonstop backup was turned on. The product will discover the storage automatically;
If the Nonstop Backup storage has been manually deleted, it cannot be recovered.
In this case, there are two options to get rid of the error message
If you are willing to keep using the Acronis Nonstop Backup, just turn it on again (if it shows as turned on, turn it off, and then turn it on again):

If you do not want to start the Acronis Nonstop Backup right now or do not have the resources to do it, then do the following:
1. Close Acronis True Image Home 2010;
2. Hit Start-Run and type in services.msc
3. On the Services window, right-click on the Acronis Nonstop Backup service and click Stop:
4. Once you have stopped the service, close the Services window;
5. Hit Start-Run and type in regedit
6. On the Registry Editor window, browse to the following subkey:
  HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\File CDP Service\Settings\Sessions
7. Right-click on Sessions and select Delete:
8. Once the Sessions subkey is deleted, close the Registry Editor;
9. Now, start again the Services window, right-click on the Acronis Nonstop Backup service and click Start (if it has not started automatically):
The error message should now disappear.
If Nonstop Backup storage has been manually moved to a different partition, please move it or copy back to the original partition.
If the Nonstop Backup storage is on a partition of a local hard disk, and the drive letter of the partition has been changed, please change it back to the original:
This can be done in Windows using Disk Management
This is only recommended if you do not have other applications depending on this drive letter.
- Hit Start-Run and type in diskmgmt.msc
- Right-click on the partition and click Change Drive Letter and Paths...
- Click Change -> Assign the following drive letter, and select the drive letter as it was at the time when Acronis Nonstop Backup was running:
- Click OK.
If none of the solutions helps, please contact Acronis Customer Central with are reference to this article.