- Trial Version Limitations of Acronis Products
- Purchasing Acronis Support Program
- Acronis Backup & Recovery Online Backup and Acronis Online Home Backup Comparison
- Acronis Backup & Recovery 10 Editions
- Operating Systems Older Acronis Products Support
- Difference between Acronis True Image Home 2012, Acronis True Image Home 2012 Plus Pack, and Acronis Backup & Recovery 11 Workstation
- Support for Personal Editions of Acronis Products
6031: List of Support Options for Acronis Products
Created - Nov 18, 2009; Updated - Jan 30, 2012
List of available support options for Acronis products
Description
Free support by e-mail and chat is available for Customer care issues (license/serial number, web navigation, download and presales questions).
The table below shows available options for technical support:
| Product name | KB | Forum | Chat | Phone | Updates | ||||
| Free | Paid | Free | Paid | Free | Paid | ||||
| Acronis Backup & Recovery 11 (all editions and add-ons) | Yes | Yes | No | AA, PPI | No | AA, PPI | No | AA, PPI | Yes |
| Acronis Backup & Recovery 10 (all editions and add-ons) | Yes | Yes | No | AA, PPI | No | AA, PPI | No | AA, PPI | Yes |
| Acronis True Image Home 2011 (all editions and add-ons) | Yes | Yes | 30 days** | PPI* | 30 days** | PPI* | No | PPI* | No |
| Acronis True Image Home 2012 (all editions and add-ons) | Yes | Yes | 30 days** | PPI | 30 days** | PPI | No | PPI | Yes |
| Acronis Backup and Security 2011 (all editions and add-ons) | Yes | Yes | Yes | PPI | Yes | PPI | Yes | PPI | Yes |
| Acronis Recovery for MS SQL Server | Yes | Yes | No | AA, PPI | No | AA, PPI | No | AA, PPI | Yes |
| Acronis Recovery for Microsoft Exchange | Yes | Yes | No | AA, PPI | No | AA, PPI | No | AA, PPI | Yes |
| Acronis Migrate Easy 7.0 | Yes | Yes | 30 days** | PPI | 30 days** | PPI | No | AA, PPI | Yes |
| Acronis Drive Cleanser 6.0 | Yes | Yes | No | AA, PPI | No | AA, PPI | No | AA, PPI | Yes |
| Acronis Snap Deploy 4 (all editions) | Yes | Yes | No | AA, PPI | No | AA, PPI | No | AA, PPI | Yes |
| Acronis Disk Director 10.0 (all editions) | Yes | Yes | No | AA, PPI | No | AA, PPI | No | AA, PPI | No |
| Acronis Disk Director 11 Home | Yes | Yes | 30 days** | PPI | 30 days** | PPI | No | PPI | Yes |
| Acronis Disk Director 11 Advanced | Yes | Yes | No | AA, PPI | No | AA, PPI | No | AA, PPI | Yes |
| Acronis Snap Deploy 3.0 | Yes | Yes | No | AA, PPI* | No | AA, PPI* | No | AA, PPI* | No |
| All other products | Yes | Yes | No | No | No | No | No | No | No |
Legend:
- KB - Acronis Knowledge Base
- Forum - Acronis Forum
- AA - Acronis Advantage support program. See also Purchasing Acronis Support Program
- PPI - Pay Per Incident support option. See also Purchasing Acronis Support Program
* If the product does not work as advertised and fixing the issue requires additional product development, only an upgrade to the most recent version can be suggested as a fix. Upgrade is provided for free to PPI and AA owners in this case.
** Free technical support by chat and e-mail is available for 30 days after purchase or serial number registration. See also Acronis Advantage.
More information
See also:
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