Knowledge Base

List of possible causes and workarounds

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

1. You launch Acronis Management Console of Acronis Backup & Recovery 10 Advanced;
2. You click Manage a remote machine to connect to a remote machine with Acronis Agent:

   

3. The connection attempt fails with the following error message:

   Failed to establish remote connection: Remote connections are disabled

   

Cause

There are several possible causes:

• You have the Acronis Agent installed on an unsupported Windows system (i.e. on a Home edition that does not allow remote connections);
• The Acronis Agent to which you are trying to connect is from a standalone edition of the product instead of the advanced one;
• The machine with the Acronis Agent does not allow remote connections.

Solution

• Make sure the Acronis Agent is not installed on a home edition of Windows. Remote connection to home editions of Windows is not supported. See Operating Systems Acronis Backup & Recovery 10 Supports;
• Make sure the Acronis Agent to which you are trying to connect is not from standalone edition of Acronis Backup & Recovery 10. You can do this by running Acronis License Server, selecting Manage Available Licenses and checking there if the machine to which you are trying to connect has an assigned license. If it does, then the Acronis Agent if from an advanced edition. If it does not, then the Acronis Agent is from a standalone edition. Remote connection to standalone editions is not possible.
  Checking license assignment in Acronis License Server:

  1. Start Acronis License Server and click Manage Available Licenses:

     

  2. Select used licenses and click View Usage Info:

     

  3. Check the assigned machines:

     

     The machine with the Acronis Agent from standalone edition will not be listed here. Remote connection to standalone editions is not possible.

• Make sure that the machine with the Acronis Agent allows remote connections. See the Remote Management section of Acronis Backup & Recovery 10: Required User Permissions for Local and Remote Management.

More information

There is more detailed information on issues that are associated with this error in the following articles:

• Connection to Acronis Backup & Recovery 10 Agent Fails with 'The server has refused connection'
• Acronis Backup & Recovery 10: Connection from Acronis Management Console to Acronis Agent Fails with "An invalid index has been specified"
• Connection from Acronis Backup & Recovery 10 Management Console in Linux to Acronis Agent for Linux Fails with "Failed to write credential '(0)' to the set of user credentials"
• Acronis Backup & Recovery 10 Cannot Connect to Acronis Linux Agent
• Acronis Backup & Recovery 10 Connection Errors Out with "Failed to create channel"