Knowledge Base

Instructions on how to install the product on SUSE

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server (Agent for Linux)
• Acronis Backup & Recovery 10 Server for Linux (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition (Agent for Linux)
• Acronis True Image Echo Enterprise Server (Agent for Linux)
• Acronis True Image Echo Server for Linux
• Acronis True Image Echo Virtual Edition
• Acronis True Image Echo for MS Windows SBS

Symptoms

1. You install the product on SUSE Linux;
2. The product either does not show disks or partitions as available for backup or fails to start with an error message similar to the following one:

   unable to initialize snapapi module

Cause

Default SUSE setup does not allow unsupported modules.

Solution

1. Find out what type and version of the kernel is running:

   # uname -a

   

2. Install kernel sources, headers, gcc and kernel-syms matching your running kernel:

   # zypper in kernel-syms linux-kernel-headers gcc

3. Change the directory to the /usr/src/linux-<version> directory, where <version> corresponds to the currently running kernel version:

   # cd /usr/src/linux-<version>-obj/$(uname –i)/<Type of kernel>

4. Prepare modversion support:

   # zcat /boot/symvers-<version>.gz > Module.symvers

5. Configure the sources for the currently running kernel:

   # make cloneconfig

6. Prepare the headers for compilation:

   # make modules_prepare

7. Compile and install snapapi module:

   # dkms build -m snapapi26 -v 0.7.x
   # dkms install -m snapapi26 -v 0.7.x

   where x is the snapapi build that you can find out with the "# dkms status" command;

8. Allow for unsupported module:

   Edit the file /etc/modprobe.d/unsupported-modules/ and replace the line:

   "allow_unsupported_modules 0"

   with:

   "allow_unsupported_modules 1"

More information

Feel free to contact Acronis Customer Central if you have further questions or need additional information.