5277: Acronis True Image Home 2010: Recovery from USB Nonstop Storage Fails with "Cannot read from storage"

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Event Codes: 
0x00D60007+0x00040014+0x0000FFF0

This article applies to:

  • Acronis True Image Home 2010
  • Acronis True Image Home 2010 Plus Pack
  • Acronis Backup and Security 2010

Symptoms

  1. You are running Acronis Nonstop Backup and have the storage located on a USB drive;
  2. An attempt to recover from the Nonstop backup storage fails with the following error message:

    Cannot read from storage.

Cause

There are three possible causes:

  • Acronis services are not started;
  • The USB drive with the Nonstop backup storage is disconnected;
  • The storage folder has been renamed, moved or deleted.

Solution

  • First of all, please make sure the two following Acronis services are started and their Startup type is set to Automatic:

  • Make sure the USB drive is connected and available (e.g. try browsing to it in Windows Explorer);
  • Make sure the Time Explorer Storage folder is in the root of the USB drive and is not renamed or deleted. If it is renamed, please change the name back to Time Explorer Storage.

    (!) This folder is a hidden one. To view it, you will have to set Folder options to Show hidden files, folders, and drives.

    If the issue persists, please check also the following articles:

More information

See also:

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