Knowledge Base

This article applies to:

• Acronis True Image Home 2010

Symptoms

1. You are running Acronis Nonstop Backup and have the storage located on a USB drive;
2. An attempt to recover from the Nonstop backup storage fails with the following error message:

   Cannot read from storage.

   

Cause

There are two possible causes:

• The USB drive with the Nonstop backup storage is disconnected;
• The storage folder has been renamed, moved or deleted.

Solution

• Make sure the USB drive is connected and available (e.g. try browsing to it in Windows Explorer);
• Make sure the Time Explorer Storage folder is in the root of the USB drive and is not renamed or deleted. If it is renamed, please change the name back to Time Explorer Storage.

  (!) This folder is a hidden one. To view it, you will have to set Folder options to Show hidden files, folders, and drives.

More information

See also:

• Recovering with Time Explorer of Acronis True Image Home 2010
• Acronis Nonstop Backup in Acronis True Image Home 2010
• Acronis True Image Home 2010: Viewing Hidden Files or Folders in Time Explorer