Knowledge Base

This article applies to:

• Acronis True Image Home 2010
• Acronis True Image Home 2010 Plus Pack
• Acronis Backup and Security 2010

Symptoms

1. You are running Acronis Nonstop Backup and have the storage located on a USB drive;
2. An attempt to recover from the Nonstop backup storage fails with the following error message:

   Cannot read from storage.

   

Cause

There are three possible causes:

• Acronis services are not started;
• The USB drive with the Nonstop backup storage is disconnected;
• The storage folder has been renamed, moved or deleted.

Solution

• First of all, please make sure the two following Acronis services are started and their Startup type is set to Automatic:
  

  Starting Acronis Nonstop Backup service

  1. Click Start -> Run and type in services.msc and click OK:

     

  2. In the Services window locate Acronis Nonstop Backup service:

     

  3. Right-click on the service and select Properties in the pop-up menu:

     

  4. In the invoked window set the Startup type to Automatic:

     

  5. Click the Log On tab and make sure the Log on as: is set to Local System account. Click OK:

     

  6. Right-click on the service again and select Start in the pop-up menu:

     

  Starting Acronis Scheduler2 Service

  1. Click Start -> Run and type in services.msc

     

  2. In the Services window locate Acronis Scheduler2 Service:

     

  3. Right-click on the service and select Properties in the pop-up menu:

     

  4. In the invoked window set the Startup type to Automatic:

     

  5. Click the Log On tab and make sure the Log on as: is set to Local System account. Click OK:

     

  6. Right-click on the service again and select Start in the pop-up menu:

     

• Make sure the USB drive is connected and available (e.g. try browsing to it in Windows Explorer);
• Make sure the Time Explorer Storage folder is in the root of the USB drive and is not renamed or deleted. If it is renamed, please change the name back to Time Explorer Storage.

  (!) This folder is a hidden one. To view it, you will have to set Folder options to Show hidden files, folders, and drives.

  If the issue persists, please check also the following articles:

  • Acronis True Image Home 2010: Acronis Nonstop Backup Errors Out with "Archive is not found" and "0x00D60027+0x00040007+0x0000FFF0"
  • Acronis True Image Home 2010: Acronis Nonstop Backup Errors Out with "Archive is not found" and "0x00D60027+0x00040011+0x0000FFF0"

More information

See also:

• Recovering with Time Explorer of Acronis True Image Home 2010
• Acronis Nonstop Backup in Acronis True Image Home 2010
• Acronis True Image Home 2010: Viewing Hidden Files or Folders in Time Explorer