Knowledge Base

This has been fixed

This article applies to:

• Acronis True Image Home 2010

Symptoms

1. You install Acronis True Image Home 2010 over an older version of the product;
2. After the installation, every time you boot Windows, there is an error message similar to the following one:

   The procedure entry point
   ?getText@FXTextField@@QBE?AVFXWString@@XZ could not be
   located in the dynamic link library fox.dll

   

Cause

The issue is only with installing Acronis True Image Home 2010 over an older version of the product.

Solution

• Uninstall Acronis True Image Home through Add/Remove Programs;
• Do a clean installation of the latest build of Acronis True Image Home 2010. See Installation of the Latest Update of an Acronis Product.

More information

If the issue persists, please contact Acronis Customer Central with a reference to this article and the following information:

• System report, if you have Acronis True Image Home 2010 installed. See Acronis True Image Home 2010: Generating System Report;
• Output of AcronisInfo Utility if you have an older version of Acronis True Image Home installed.