Knowledge Base

Either incorrect credentials have been specified or the network is down

This article applies to:

• Acronis True Image Home 2010
• Acronis True Image Home 2010 Netbook Edition

Symptoms

1. Using Acronis True Image Home 2010 you are backing up to a network share;
2. The operation fails with the following error message:

   The operation failed.

   

3. In the product log there are the following error entries:

   (0xB03E9)| Tag = 0x65E40AA0B486F9D|Specified file does not exist. (0x40011)| Tag = 0xD460020904AF28EF
   Operation has completed with errors.

Cause

Network connection failed during the backup operation due to one of the following causes:

• Network is down;
• Wrong credentials have been specified to access the network share.

Solution

• Make sure you can access the network from Windows (not from Acronis True Image);
• Make sure you specify correct credentials to access the network share:
  • On the Archive location step of the Backup wizard click Browse to provide the path to the network share:

    

  • After typing in the path or browsing to it, click Authentication settings:

    

  • Type in the correct username and password to the share and click Test authentication and connection to make sure you can access the share:

    

    

More information

See also Providing Credentials in Acronis True Image Schedule Task Wizard.