Knowledge Base

This is an issue with SSL authentication

• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition

Symptoms

1. In Acronis Backup & Recovery 10 Management Console you select Manage a remote machine to connect to Acronis Remote Agent, or attempt to add a machine to Acronis Management Server
2. The connection fails with an error message similar to the following one:

   Cannot connect to <machine name>
   The server has refused connection

   

Cause

This is an issue with SSL authentication between Acronis Remote Agent and Acronis Management Console or Acronis Mangement Server.

Solution

• Make sure you specify a fully qualified domain name (e.g. mymachine,mydomain.com) when connecting to the remote machine and provide the credentials in the domain\username format;
• On the machine with the Acronis Agent reinstall the self-signed certificate:
  • Hit Start-Run -> cmd;
  • Navigate to:
    Windows 32 bit: C:\Program Files\Common Files\Acronis\Utils
    
    Windows 64 bit: C:\Program Files (x86)\Common Files\Acronis\Utils
  • Issue the following command:

    acroniscert.exe --reinstall

• On the machine with the Acronis Agent restart the Acronis services:
  • Hit Start-Run -> services.msc;
  • Right-click on the following services and click Restart:
    Acronis Managed Machine Service
    Acronis Remote Agent

More information

If the issue persists, please contact Acronis Customer Central with a reference to this article and the following information:

• Output of AcronisInfo Utility from both machines