Knowledge Base

Manual backup to DVD works, however the scheduled one fails

This article applies to:

• All Acronis Backup & Recovery 10 Editions

Symptoms

1. In Acronis Backup & Recovery 10 you click Back up, select what to back up, and under Where to back up you select a DVD drive;
2. In Backup scheme you select Back up later and set a date and time when to run the scheduled backup task;
3. When everything is set up, you click OK to create the backup plan, and receive the following error message:

   Failed to create the backup plan
   Failed to create the archive
   GetFileInfo call of FileManager failed
   File I/O error
   The network connection does not exist

   

Cause

Issue in the product.

Solution

This has been fixed and the fix is available in the latest build of Acronis Backup & Recovery 10. See Downloading the Latest Build of Acronis Software.

To work around the issue without downloading the latest build, read below:

The issue is only with the scheduled backup (Backup scheme -> Back up later). If you choose the Back up now scheme, it should work.

As a workaround, you can also choose to back up to other media - to a local hard drive, USB drive, network folder etc.

More information

This has been fixed.