Knowledge Base

You should always start the Acronis Management Console as a user with root privileges

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server (Agent for Linux)
• Acronis Backup & Recovery 10 Server for Linux (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition (Agent for Linux)

Symptoms

1. In Linux, you start the Acronis Management Console using the sudo command;
2. Then you log off and log on back as a user without root privileges;
3. You start the Acronis Management Console as a user without root privileges and without using the sudo command;
4. Any attempt to connect to the Acronis Agent for Linux from the Acronis Management Console fails with the following error message:

   Failed to write credential '(0)' to the set of user credentials

   

Cause

The first start of Acronis Management Console with the sudo command creates the ~/.Acronis directory that can only be accessed by a user with root privileges.

You can connect to Acronis Agent only as a user with root privileges.

Solution

Always start the Acronis Management Console and connect to the Acronis Agent as a user with root privileges.

More information

See also:

• Acronis Backup & Recovery 10 Agent for Linux
• Acronis Backup & Recovery 10 Cannot Connect to Acronis Linux Agent