Knowledge Base

Compiling the necessary SnapAPI modules for Acronis Backup & Recovery 10 fails on Red Hat Linux Enterprise (RHEL) 5.4 and CentOS 5.4 systems

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server (Agent for Linux)
• Acronis Backup & Recovery 10 Server for Linux (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition (Agent for Linux)
• Acronis True Image Echo Virtual Edition (Agent for Linux)
• Acronis True Image Echo Enterprise Server (Agent for Linux)
• Acronis True Image Echo Server for Linux
• Acronis True Image 9.1 Enterprise Server (Agent for Linux)
• Acronis True Image 9.1 Server for Linux

Symptoms

SnapAPI cannot be compiled on kernel 2.6.18-164, which is part of the updated Red Hat Linux Enterprise (RHEL) 5.4 and CentOS 5.4 systems.

The error message is similar to the following one:

SnapAPI cannot be compiled

Cause

In kernel 2.6.18-164 there were introduced many changes in the implementation of file systems. As a result, SnapAPI fails to be compiled.

Solution

Acronis Backup & Recovery 10

Support for kernel 2.6.18-164 has been implemented in the latest build of Acronis Backup & Recovery 10 (Builld 11345 or higher). Please download it and install to fix the issue. See Downloading the Latest Build of Acronis Software.

Acronis True Image Echo, Acronis True Image 9.1

• Download the updated SnapAPI module that supports kernel 2.6.18-164;
• Install the downloaded module. See Creating the SNAPAPI Module in Acronis Backup Software for Linux.

More information

See also:

• Creating the SNAPAPI Module in Acronis True Image Server for Linux on Ubuntu 8.10 and Ubuntu 9.04
• Creating the SNAPAPI Module in Acronis True Image Server for Linux on Kernels 2.6.24 or Higher