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4290: Starting Acronis True Image Home Stalls at "Initialize..."

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Created - Sep 29, 2009; Updated - Apr 18, 2011
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Clean the folder with Acronis True Image Home logs to resolve the issue

This article applies to:

Symptoms

  1. You launch Acronis True Image Home 2009 in Windows;
  2. The product stays at Initialize... for a considerable amount of time (up to 20 minutes):

Cause

Acronis True Image Home checks for its logs, which have considerably grown in size since the product's installation.

Solution

Clean up the following folder:

  • Windows Vista or Windows 7: \ProgramData\Acronis\TrueImageHome\Logs
  • Windows XP: \Documents and Settings\All Users\Acronis\TrueImageHome\Logs

The issue should now be resolved.

More information

See also Starting Acronis True Image Home on Windows Vista Stalls at "Analyzing partitions..."

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