Knowledge Base

Add the NETWORK SERVICE user to the %temp% folder with Full control permissions to solve the issue

This article applies to:

• Acronis Recovery for MS SQL Server

Symptoms

1. In Acronis Recovery for MS SQL Server you start the Restore Data wizard and select the Restore to point of failure option;
2. The restore fails with the following error message:

   Operating system error 5(Access is denied.)

   

   View sample log

Cause

The product failed to access the %temp% folder.

Solution

Add the NETWORK SERVICE user with full control permissions to the %temp% folder:

• Locate the folder by hitting Start-Run and typing in %temp%;
• Right-click on the Temp folder and select Properties;
• Click Add on the Security tab:

  

• Type in NETWORK SERVICE, click Check Names and then OK:

  

• Tick off Full Control -> Allow and click OK:

  

• Reattempt the restore operation.

More information

Feel free to contact Acronis Customer Central if you have further questions or need assistance