Knowledge Base

The utility removes Acronis True Image Echo from Windows. It does not remove Acronis Secure Zone or deactivate Acronis Startup Recovery Manager

This article applies to:

• Acronis True Image Echo Enterprise Server
• Acronis True Image Echo Workstation
• Acronis True Image Echo Server for Windows
• Acronis True Image for Microsoft Small Business Server
• Acronis True Image Virtual Edition

Description

Acronis True Image Echo Cleanup Utility is a console application that removes all traces of Acronis True Image Echo products from the operating system.

It is recommended to use Acronis True Image Echo Cleanup Utility only if you cannot remove an Acronis True Image Echo product through Add/Remove programs.

The utility is written using plain commands of command line interpreter (cmd.exe) included in Windows 2000 and higher.

System requirements

Supported products

• Acronis True Image Echo Enterprise Server
• Acronis True Image Echo Workstation
• Acronis True Image Echo Server for Windows
• Acronis True Image for Microsoft Small Business Server
• Acronis True Image Virtual Edition

Supported operating systems

• Windows XP 32/64 bit
• Windows 2000
• Windows 2000 Server
• Windows Server 2003
• Windows Vista 32/64 bit (any edition)
• Windows Server 2008

Supported languages

• All

Installation

The program does not require installation.

Usage

(!) The utility does not remove Acronis Startup Recovery Manager if it is activated. Please deactivate it before running the utility.

(!) The utility does not remove Acronis Secure Zone. Please remove it manually before running the utility.

(!) Running the utility may close all Windows Explorer windows.

1. Download Acronis True Image Echo Cleanup Utility and unpack it;
2. Hit Start -> Run, and type in cmd. Browse to the folder you saved the utility to and run it:

   

3. You will be asked to enter "Y" to remove all traces of Acronis True Image Echo components, or "N" to exit:

   

4. After selecting "Y" the utility will start its work:

   

(!) After using Cleanup Utility, it is strongly recommended not to reboot the machine, go to Start -> Run -> regedit, and verify that there are no snapman*, tdrpman*, timounter strings in the following keys:

• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters and LowerFilters
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters and LowerFilters

If there are, please remove them. Then you can reboot the machine.

More information

(!) Make sure that you use the correct Acronis Cleanup Utility for the product that you have. Using incorrect Acronis Cleanup Utility may lead to unpredictable results.

See also:

• Acronis Backup & Recovery 10 Cleanup Utility
• Acronis True Image Home 2011 Cleanup Utility
• Acronis True Image Home 2010 Cleanup Utility
• Acronis Disk Director 11 Home Cleanup Utility