Knowledge Base

Install the latest build of Acronis Backup & Recovery 10 (Build 11133)

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Server for Windows (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Workstation (Standalone)
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

• You install Acronis Backup & Recovery 10 Agent for Windows Build 11105 over Acronis Agent for Windows Build 10287 or any other previous build;
• The installation may require a reboot for completion;
• After the reboot, the system is unbootable and stops with BugCheck Code 0xA and IRQL_NOT_LESS_OR_EQUAL.

Cause

The product fails to initialize a hard disk on the machine.

Solution

Preventive

This issue has already been fixed and does not occur in the latest build of Acronis Backup & Recovery 10. Download Build 11133 or higher. See Download the Latest Build of Acronis Software.

Resultive

If you installed Acronis Backup & Recovery 10 Build 11105, do the following:

• Boot the machine in Last Known Good Configuration;
• Once booted, download and install Acronis Backup & Recovery Build 11133 or higher. See Downloading the Latest Build of Acronis Software.

More information

The issue may also occur when you install Acronis Agent Build 11105 on a clean system.

The issue does not occur with the latest builds of the product.