Knowledge Base

Repair the Acronis True Image Home 2010 installation to solve the issue

This article applies to:

• Acronis True Image Home 2010

Symptoms

1. You have Acronis True Image Home 2010 installed on Windows Vista;
2. You upgrade Windows Vista to Windows 7;
3. After upgrading you try to start Try&Decide, but the operation fails with the following error message:

   Failed to start Try&Decide

   

Cause

As a result of upgrading from Windows Vista to Windows 7, Acronis drivers are overridden by Windows drivers.

Solution

• Run the Acronis True Image Home 2010 installation file. See Downloading an Installation File of Acronis Software;
• Select Install Acronis True Image Home and select Repair:

  

This will repair the installation and you will be able to successfully start Try& Decide.

More information

The issue is only with upgrading from Windows Vista to Windows 7.

If the issue is with a clean Windows 7 install, please contact Acronis Customer Central.