Knowledge Base

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

This article applies to:

• Acronis True Image Home 2010
• Acronis Backup and Security 2010

Introduction

Generating Acronis System Report lets Acronis Support Professionals have a better insight into the issue you may be experiencing.

Acronis System Report may be both generated in Windows or from Acronis Bootable Media:

• Generating Acronis System Report in Windows
• Generating Acronis System Report from Acronis Bootable Media
• Generating Acronis System Report from Acronis Bootable Media without Booting into GUI

When generated in Windows, it will collect the following information:

• Acronis folder from Application Data - Log files and other diagnostic information on the installed Acronis products and components;
• acroreg.reg - Export of registry keys related to Acronis;
• applog.evt - Windows Event Application log;
• disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
• groups.txt - Information about the Windows groups that contain the user account;
• msinfo.nfo - Windows System Information File;
• oss.txt - Acronis OS Selector report;
• rights.txt - Export of Windows user rights;
• schedule.txt - Acronis Scheduler report. See also Acronis Scheduler Manager;
• syslog.evt - Windows System Log.

When generated from Acronis Bootable Media, it will collect:

• sysinfo.txt - Information about your hard disks and their structure as detected in Acronis Linux. See Acronis Linux Report;
• disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
• oss.txt - Acronis OS Selector report.

Solution

Generating Acronis System Report in Windows:

(!) You can always execute immediate report generation by pressing CTRL-F7 in Acronis True Image Home 2010.

1. Run Acronis True Image Home 2010. Click the down-arrow sign in the upper right corner and select Generate System Report:

   

2. Generating the report may take a while. Once done, it will show you the items generated and prompt to save the report:

   

3. Click Save As and browse to a folder where you would like to save the report:

   

The report will be saved in a .zip file. The name of the report will be similar to AcronisSystemReport_Thursday__September_03__2009_5_16_29_PM.zip.

Generating Acronis System Report from Acronis Bootable Media:

(!) You can execute immediate report generation by pressing CTRL-F7 in Acronis True Image Home 2010.

1. Boot from Acronis Bootable Media, run Acronis True Image Home 2010, click the down-arrow sign in the upper right corner and select Generate System Report:

   

2. Once done, the report will show you the items generated and prompt to save the report:

   

3. Click Save As and browse to a folder where you would like to save the report:

   

The report will be saved in a .zip file. The name of the report will be similar to AcronisSystemReport_Thursday__September_03__2009_5_16_29_PM.zip.

Generating Acronis System Report from Acronis Bootable Media without Booting into GUI:

(!) If the product does not boot from Acronis Bootable Media, system report generation will fail too. If this is the case, please contact Acronis Customer Central for assistance.

1. First you need to create Acronis Bootable Media with Acronis System Report:
   • Run Acronis True Image Home 2010. Click Tools & Utilities and select Create Bootable Rescue Media:

     

   • Tick off the Acronis System Report box and proceed with creating Acronis Bootable Media:

     

2. Now boot the machine from the created Acronis Bootable Media and select Acronis System Report:

   

   (!) Acronis System Report will be saved to a USB flash drive. Please make sure you have a USB flash drive plugged in.

   Acronis System Report will be generated and saved as a .zip file. The name of the report will be similar to AcronisSystemReport_Thursday__September_03__2009_4_46_58_PM.zip:

   

More information

With the reports collected, please contact Acronis Customer Central.

See also:

• AcronisInfo Utility
• Acronis Report
• Windows System Information File
• Acronis Linux Report