34876: Acronis True Image: Cleanup Utility

The utility removes Acronis True Image Home 2011, 2012, True Image 2013, and Acronis True Image 2014 and its components from Windows

This article applies to:

  • Acronis True Image 2014
  • True Image 2013 by Acronis
  • Acronis True Image Home 2012
  • Acronis True Image Home 2011
  • Acronis True Image Home 2010

Introduction

Acronis True Image can be removed via Add or Remove programs (Start -> Control Panel) for Windows XP or Program and Features (Start -> Control Panel) for Windows Vista and Windows 7.

You can also uninstall the product using the EXE installation file: run the installation file of the product that you want to uninstall and select the option Remove:

Acronis True Image 2014:

True Image 2013 by Acronis:

Acronis True Image Home 2012:

Acronis True Image Home 2011 (similar for 2010):

If the product fails to be removed using the above methods, then the Cleanup Utility can be used to uninstall it.

Solution

As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

Acronis True Image 2014, True Image 2013 by Acronis:

(!) If you have Acronis Startup Recovery Manager activated, please deactivate it before using the Cleanup Utility:

(!) The utility does not remove Acronis Secure Zone. If you have Acronis Secure Zone, please remove before using the Cleanup Utility:

 

Acronis True Image Home 2012:

(!) If you have Acronis Startup Recovery Manager activated, please deactivate it before using the Cleanup Utility:

(!) The utility does not remove Acronis Secure Zone. If you have Acronis Secure Zone, please remove before using the Cleanup Utility:

 

Acronis True Image 2011 and 2010:

(!) If you have Acronis Startup Recovery Manager activated, please deactivate it before using the Cleanup Utility:

(!) The utility does not remove Acronis Secure Zone. If you have Acronis Secure Zone, please remove before using the Cleanup Utility:

 

Common:

(!) If you have Windows 7 and Windows integration enabled to substitute the Windows Backup and Restore feature with Acronis True Image backups, please disable the integration in the product first.

(!) If you have other Acronis products installed, the utility will damage their installation.

(!) Make sure Acronis True Image is closed, before starting with the Cleanup Utility.

  1. Download Cleanup Utility and run it;
  2. Select 2:

    Despite the messages from the utility, it removes the Acronis Backup Archive Explorer automatically. No devcon.exe is necessary. So, the only option here is to press 2.

  3. Type in y and hit Enter:

  4. When asked to terminate Windows Explorer type in y and hit Enter:

  5. You will be also asked to reboot the system to complete the uninstallation. You can reboot the system later:

  6. (!) After using Cleanup Utility, it is strongly recommended not to reboot the machine, go to Start -> Run -> regedit, and verify that there are no snapman*, fltsrv, tdrpman*, vidsflt*, timounter strings in the following keys:

    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters and LowerFilters
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters and LowerFilters

More information

(!) Make sure that you use the correct Acronis Cleanup Utility for the product that you have. Using incorrect Acronis Cleanup Utility may lead to unpredictable results.

See also:

Segments:

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