Knowledge Base

An attempt to connect to an Acronis Agent fails with "Active Directory is not available for the specified user. Cannot create MAPI profile. Probably, the user does not have a mailbox or Microsoft Exchange MAPI and CDO are probably out of date."

This article applies to:

• Acronis Recovery for Microsoft Exchange

The operating system is:

• Windows Server 2008

Symptoms

1. From Acronis Management Console you are trying to connect to an Acronis Agent on Windows Server 2008;

2. The connection fails with the following error message:

   Active Directory does not available for the specified user.
   Cannot create MAPI profile. Probably, the user does not have a mailbox or Microsoft Exchange MAPI and CDO are probably out of date.

   

   In the log file of Acronis Recovery for Microsoft Exchange there is the following error message:

   event code="65520" id="3" level="4" line_tag="0xBD28FDBD64EDB8B6" message="The system returned error: `Logon failure: the user has not been granted the requested logon type at this computer (1,385)`." module="0" time="1249372498"

Cause

The Log on as batch job policy does not have enough user rights to allow the connection.

Solution

1. On the machine where the Acronis Recovery for Microsoft Exchange Agent is installed do the following:

   • Click Start -> Run and type in secpol.msc
   • Click Security Settings -> Local Policies -> User Rights Assignment;
   • Right-click the Log on as a batch job policy and click Properties;
   • Add the Administrator group to this policy.

2. If Step 1 does not help, then on the Domain controller machine do the following:

   • Go to Start -> Control Panel -> Administrative Tools -> Domain Security Policy;
   • Browse down to Local Policies -> User Rights Assignment and locate the Log on as a batch job policy;
   • Right-click the Log on as a batch job policy and click Properties;
   • Add the Administrator group to this policy.

   • On the server with Microsoft Exchange installed click Start -> Run and issue the following command:

   gpupdate /force

3. Restart the Acronis Agent Service:

   • Click Start -> Run -> and type in services.msc
   • Right-click on the Acronis Remote Agent service and click Restart.

More information

See also:

• Connecting to Acronis Recovery for Microsoft Exchange Agent: Known Issues
• Acronis Recovery for Microsoft Exchange Management Console Hangs or Errors Out When Connecting to Acronis Agent