Knowledge Base

If there is an issue with backing up a NAS unit, try using shorter folder names

This article applies to:

• All Acronis Backup & Recovery 10 Editions
• All Acronis True Image Echo Editions
• Acronis True Image Home 2009
• Acronis True Image Home 2010
• Acronis True Image Home 2011

Introduction

You can only back up files or folders on a NAS unit. There is no possibility to back up the whole hard disk drive or partitions.

Solution

From a computer, using the Acronis product run the backup wizard and browse to the network share and select the files to back up.

If there is an issue with backing up, try the following workarounds:

• If you have the NAS unit mapped, please unmap it;
• Create shorter folder names (e.g., less than eight characters in a name) on the NAS. The product may fail to recognize longer folder names;
• Try disabling authentication on the NAS (i.e., grant everyone access to the drive).

More information

If there is an issue with backing up files on the NAS unit, please contact Acronis Customer Central with a reference to this article and the following diagnostic information:

• AcronisInfo Utility;
• The operation log of the product;
• Wireshark logs. See Collecting PCAP Logs.

See also:

• Backing Up to NAS
• Acronis True Image Echo Fails to Back Up to NAS through FTP
• Acronis Backup & Recovery 10: Tested NAS Systems