Knowledge Base

How to receive an upgrade license for an Acronis Enterprise Product provided that you have a respective support option

Introduction

You can receive free upgrade licenses to your Acronis Enterprise Product if you have any of the following:

• A valid Acronis Advantage Standard/Premier support program for your Enterprise Product;
• A valid Maintenance and Support License for your Enterprise Product. See Finding Your Acronis Maintenance and Priority Support (AMPS) License;
• Renewal of expired Maintenance and Support License. To register renewal please check this article Support Program Information is not Updated after Purchasing Support Program Renewal

If you do not have a valid support program, you can purchase upgrade licenses for your Enterprise Product.

(!) Please note that you can upgrade to Acronis Backup & Recovery 10 only from Acronis True Image Echo or Acronis True Image 9.1 products. See also Upgrade notes at http://www.acronis.com/backup-recovery/choose-backup-recovery.html or Acronis Software Upgrade Table.

(!) Acronis Disk Director Suite 10 can only be upgraded to Acronis Disk Director 11 Advanced Workstation if you have a valid Enterprise support program for it.

Solution

(!) In order to receive upgrade for Acronis Snap Deploy 3 and Acronis Universal Deploy please contact Acronis Customer Central and provide your Renewal Certificate or any valid purchase information.

For all other enterprise products, please do the following:

1. Log in to your account;
2. Make sure all product Serial Numbers are registered under your account;
3. Switch to My Products & Downloads in the upper left-hand corner of the page:

   

4. Click on Support to see if you have a valid support program:

   

   If you do not have a valid support program, please see Support Program Information is not Updated after Purchasing Support Program Renewal.

5. Click on the Upgrades tab under the product you want to upgrade:

   

   (!) If there is any issue with the Upgrade not working, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate)

6. Click on the product name:

   

   A pop-up window will appear:

   • If you have a valid Acronis support program, you will see the Get free upgrade button. Press it and Upgrade Serial Numbers will get automatically registered under your account and will also be sent to your mailbox.

     

   • If you have a valid AMPS support license, you will be able to get as many free Upgrade Serial Numbers as your AMPS license covers.

     

   • 

   • If you do not have valid support programs, you can always purchase Upgrade licenses in Acronis Online Store:

     

More information

If you have any issues getting your products upgraded, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate). Please make sure you have serial numbers for the previous version available.

See also:

• Acronis Website User Guide
• Downloading an Installation File of Acronis Software
• Downloading the Latest Build of Acronis Software
• Support Program Information is not Updated after Purchasing Support Program Renewal