Backing Up to NAS | Knowledge Base

If there is an issue with backing up to NAS, map the network drive to back up to it using Acronis True Image Echo, or provide access credentials in Acronis Backup & Recovery

This article applies to:

Acronis Backup & Recovery 11
Acronis Backup & Recovery 10
Acronis True Image Echo
Acronis True Image Home 2009
Acronis True Image Home 2010
Acronis True Image Home 2011

Introduction

Some NAS models allow read access without any authentication, so there should be no issue with restoring a backup.

To have write access to a NAS, however, you may need to provide credentials. You can do this easily if you are using Acronis Backup & Recovery 10. In Acronis True Image Echo you will need to map the network drive.

There may also be an issue with not recognizing long folder names in NAS. Try using shorter folder names (e.g. less than eight characters in a name).

On QNAP NAS you have to use domain.local\User to get connected.

Solution

Acronis True Image Echo

Map the drive by computer name by using a batch file. For complete instructions see Saving an Image to a Mapped Drive from an Acronis Backup Task Fails Sporadically.

Acronis Backup & Recovery

On the Create backup plan screen, tick off Advanced view. Click Change next to Access credentials under Where to back up:
Provide username and password for the Linux NAS (Letter case should be the same, if the letter case does not match the NAS user account, it may not accept the credentials):

If there are no custom credentials set to the NAS, you will need to use the default ones. Please check your NAS documentation for the default credentials.

(!) The backup to NAS may fail with an error message similar to the following one:

The selected vault is not available at the moment. Please select a different vault

If you have your NAS joined to a domain or workgroup, avoid using the top level domain extension .local; e.g. If your NAS is set to be joined to mydomain.local, then connect to your NAS and change it to Mydomain.

After changing the NAS setting, please refresh your DNS cache. to do so:

Start-Run -> type in cmd and press Enter;
In the command prompt, type ipconfig /flushdns

Acronis True Image Home 2011

The following types of backup support NAS as destination:

Disk and partition backup
File backup
E-mail backup

Start the necessary backup wizard. See:
Click the down arrow next to Destination and select Browse:

Disk backup File backup E-mail backup
Select your NAS drive;
Provide username and password for the Linux NAS (Letter case should be the same, if the letter case does not match the NAS user account, it may not accept the credentials). Type in the correct credentials and hit Test connection:

If there are no custom credentials set to the NAS, you will need to use the default ones. Please check your NAS documentation for the default credentials.
If the credentials are correct, you will see the Connection established message. Click Connect:
Check if you have provided a file name for the backup and click OK.

More information

If there is an issue with backing up to NAS, please contact Acronis Customer Central with a reference to this article and the following diagnostic information:

AcronisInfo Utility;
The operation log of the product;
Wireshark logs. See Collecting PCAP Logs.

Knowledge Base

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Disk backup	File backup	E-mail backup