Knowledge Base

When connecting to RHEV Manager, make sure you include domain in the user name

This article applies to:

• Acronis Backup & Recovery 11

Symptoms

1. You are attempting to add machines from RHEV infrastructure;
2. To do this, you attempt to connect to RHEV Manager and provide credentials:

   

3. When you click OK, the connection attempt fails with the following error message:

   TOL: Failed to execute the command. Command 'Getting virtual machines' gets the list of virtual machines from RHEV Manager.

   0x01350016+0x0072002D+0x005300D8+0x005300DB

   

Cause

The credentials have been specified incorrectly.

Solution

When connecting to RHEV Manager, you need to include domain in the user name:

• User name: DOMAIN\user
• Password: password

OR

• User name: user@DOMAIN
• Password: password

  

More information

See also Acronis Backup & Recovery 11.