Knowledge Base

Acronis True Image fails to create back up files that are on a network share

This article applies to:

• Acronis True Image Home 2009
• Acronis True Image Echo Server for Windows
• Acronis True Image Echo Workstation
• Acronis True Image Echo Enterprise Server

Symptoms

Using Acronis True Image you are trying back up files that are on a network share (as opposed to the backup of an entire hard disk or partition);

After starting the backup operation, Acronis True Image errors with an error message similar to the following one:

Failed to backup file or folder. The request is not supported

Cause

Issue in the product.

Solution

Unfortunately, there is no solution at the moment.

More information

This is a known issue. It will be fixed in a future update of Acronis True Image.

See also Backup of Files or Folders Hangs in Linux.