Knowledge Base

The most probable cause is that Acronis Backup Server quotas are exceeded

This article applies to:

• Acronis True Image Echo Workstation
• Acronis True Image Echo Enterprise Server

Symptoms

1. Using Acronis True Image Echo you are trying to back up to Acronis Backup Server;
2. The backup operation fails;
3. Acronis True Image Echo program log (Tools -> Show log) shows the following entries:

Failed to open the storage server device/file bsp://Server_Name/\backupserver\BackupServer||\| for read

Failed to open the storage server device/file bsp://Server_Name/\backupserver\BackupServer||\| for write

Cause

The most probable cause is that Acronis Backup Server quotas are exceeded. See Quotas and Time Limits in Acronis Backup Server.

Solution

Increase Acronis Backup Server quotas or set up automatic consolidation.

See:

• Quotas and Time Limits in Acronis Backup Server
• Automatic Consolidation in Acronis Backup Server

More information

If the issue is still not resolved, please gather additional information using AcronisInfo Utility and contact Acronis Customer Central with reference to this article.