Knowledge Base

You can remove alerts using a special script

This article applies to:

• Acronis Backup & Recovery 11 Advanced Server
• Acronis Backup & Recovery 11 Virtual Edition
• Acronis Backup & Recovery 11 Advanced Server - SBS Edition
• Acronis Backup & Recovery 11 Advanced Workstation

Symptoms

1. You have a large number of alerts in Acronis Management Server (100 or more);
2. You press Delete all to remove all alerts;
3. The product hangs on Removing... Alerts are not deleted.

Cause

Issue in the product. Acronis Backup & Recovery 11 cannot process large number of alerts.

Solution

1. Download remove-alerts.zip and unpack the archive to a folder on the machine where Acronis Management Server is installed;
2. Stop Acronis Management Server Service:
   • Click Start -> Run and type in services.msc;
   • Right-click on the Acronis Management Server Service and click Stop;
3. Go to Start -> Accessories -> Command Prompt

   (!) If you are using Windows Vista/7/2008/2008R2, right-click on the Command Prompt and select Run as administrator;

4. Run remove_all_alerts.bat from the folder to which you unpacked the downloaded archive;
5. Start Acronis Management Server Service:
   • Click Start -> Run and type in services.msc;
   • Right-click on the Acronis Management Server Service and click Start;

More information

Acronis Development Team is working on fixing the issue with deleting the large number of alerts. This article will be updated when a fix is available.

See also Acronis Backup & Recovery 11: Removing Incomplete Activities on Acronis Management Server.