Knowledge Base

The most possible cause is that Acronis Group Server cannot connect to the machine with Acronis True Image Agent to retrieve the status

 This article applies to:

• Acronis True Image Echo Workstation
• Acronis True Image Echo Enterprise Server

Symptoms

1. You install Acronis Group Server on Machine 1;
2. You install Acronis Management Console on Machine 1 or any other computer in the same network;
3. You install Acronis True Image Agent on Machine 2 and leave it running and networked;
4. After connecting to Acronis Group Server with Acronis Management Console, Machine 2 shows up as Unmanaged in the Group Tasks Management list.

Cause

Acronis Group Server cannot connect to the machine with Acronis True Image Agent (Machine 2) to retrieve the status.

Solution

1. Provide correct credentials to connect to Acronis True Image Agent. See Setting Credentials for Group Tasks in Acronis Group Server;
2. Check that connection to the machine with Acronis True Image Agent can be established: click on the Connect button in the Group Status window;
3. Try disabling SSL encryption:
   

    

   • Click Start -> Run and type in regedit to open Windows Registry;
   • Browse to:
     

      

     • Windows 32 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\Encryption\Server
     • Windows 64 bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis\Encryption\Server

      

   • Rename the Server subkey to Server1;
   • Restart the Acronis Agent service:
     

      

     • Click Start -> Run;
     • Type services.msc in the command prompt and hit Enter;
     • Right-click on the Acronis Remote Agent line and choose Restart in the pop-up menu.

4. If nothing helps, reinstall Acronis Group Server. See Updating Acronis Group Server.

More information

Feel free to contact Acronis Customer Central if you have any questions or need assistance.