Knowledge Base

Use SMTP server that supports the "DATA" command

This article applies to:

• Acronis Backup & Recovery 11

Symptoms

1. You send a test e-mail notification;
2. Message sending fails with error message

   Failed to send message from 'email1@domain1.com' to 'email2@domain2.com'  

   and error code 0x014F0020+0x014F0015 

Cause

SMTP server does not accept the 'DATA' command.

Solution

Check with your SMTP service provider if 'DATA' command is accepted by the SMTP server.

You can also set up e-mail notifications using a different SMTP server, e.g. Gmail.

Setting up E-mail notifications for Gmail

• E-mail address should be without brackets, e.g. username@gmail.com
• Outgoing Mail Server: smtp.gmail.com
• Server port: 465
• Username: username@gmail.com, password: your_gmail_account_password;
• In Additional e-mail parameters select Use encryption -> SSL;

More information

Contact Acronis Customer Central if you have any questions or need assistance.