Knowledge Base

Check network connection and IP address.

Symptoms

1. You specify the e-mail notifications and click Send test e-mail message;
2. You receive the following error message:

Error Code: 0x014F0020+0x014F000F
Error Message: Failed to send message from '<from_email>' to '<to_email>' (SMTP '<SMTP server>:<SMTP server port>')

Cause

You receive this error message because of one of the following reasons:

• The entered IP address (name) or SMTP server port is incorrect.
• Connection to the network is not available or SMTP server is not accessible.
• Firewall access options.

Solution

1. Check your network connection.
2. Check availability of a connection to the SMTP server. See also Using telnet to Test Open Ports.
3. Check the entered  IP address (SMTP server name) and port (e.g.: telnet <IP address> <port>).
4. Try to send a test message again.

More information

If you need assistance, please contact Acronis Customer Central.