Knowledge Base

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Schedreport, Acronis Report and list of user’s Active Directory groups 

The supported operating systems are:

• Windows 2000 (all editions)
• Windows XP (all editions)
• Windows 2000 Server (all editions)
• Windows Server 2003 (all editions)
• Windows Vista (all editions)
• Windows Server 2008 (all editions)

Introduction

AcronisInfo is a command line application that gathers the items listed below, puts them in a temporary folder and archives them into AcronisInfo.zip. The temporary folder is then deleted.

List of the items AcronisInfo gathers:

1. User Rights Assignment list

Exports Local Security Policy > Local Policies > User Rights Assignments.

Method: secedit /export /areas USER_RIGHTS /cfg %dist_folder%\rights_assign.txt

2. Windows Event Log

Exports System and Application logs in .evt format.

Method: wmic nteventlog where "Logfilename = 'System'" Call BackupEventLog "%dist_folder%\syslog.evt"

wmic nteventlog where "Logfilename = 'Application'" Call BackupEventLog "%dist_folder%\applog.evt"

3. Msinfo32

Exports Msinfo32 as .nfo file.

Method: "%CommonProgramFiles%\MICROS~1\MSINFO\msinfo32.exe" /nfo %dist_folder%\msinfo32report.nfo

4. Acronis registry keys

Exports HKLM\Software\Acronis for windows or HKLM\Software\Wow6432node\Acronis

Method: regedit /E %dist_folder%\acro_reg.reg “…registry_key…”

5. Acronis logs

Copies contents of %ALLUSERSPROFILE%\Application Data\Acronis and %ALLUSERSPROFILE%\APPDATA\Acronis

Method: Copy folder

6. Schedreport

Executes command get report > %dist_folder%\schedreport.txt

Method: Call schedmgr

7. Acronis Report

Uses SnapAPI to collect information on hard disk structure.

Method: Call SnapAPI

8. List of user’s Active Directory groups

For a given domain user export the list of groups containing this user.

Method: Use ADCI/LDAP

9. RSoP

Gathers Resultant Set of Policy in a domain.

Method: gpresult /z > gpresult.txt

Solution

1. Download AcronisInfo;
2. Run the downloaded file.

The gathered information will be put in AcronisInfo.zip in the same folder, where the AcronisInfo was saved.

(!) If SnapAPI is not installed, Acronis Report will be blank. In this case, please create the report as described in Acronis Report.

Executing AcronisInfo in command-line

Example:

AcronisInfo.exe C:\AcronisInfo.zip

Turning off gathering of specific items

Example:

AcronisInfo.exe C:\AcronisInfo.zip –no_diskrep

• -no_ra: User Rights Assignment is turned off 
• -no_syslog: Windows Event Log is turned off 
• -no_msreport: Msinfo32 is turned off
• -no_acroreg: Acronis registry keys is turned off
• -no_acrolog: Acronis logs is turned off
• -no_schedrep: Schedreport is turned off
• -diskrep: Acronis Report is turned off
• -no_ad: User’s Active Directory groups is turned off

Deleting large files before archiving

Example:

AcronisInfo.exe C:\AcronisInfo.zip –filter 1

• -filter (size in MB) – no files larger then size given are included into output report.

More information

Running AcronisInfo may take up to 5 minutes.

Please also consider the following points:

• The AcronisInfo utility should be run on the machine where the issue occurs. For example, if there is an issue with remote backup, the utility should be run on the machine with Acronis Agent, and not on the machine with Acronis Management Console;
• If you are not sure from what machine to obtain the information, please run the AcronisInfo utility on all the machines that take part in the operation that fails;
• Please remember that some information is still to be gathered manually, e.g. SnapAPI logs, MS SQL database logs, etc;
• Please check the consistency of the information within the created archive.