Knowledge Base

AcronisInfo is a utility that automatically gathers User Rights Assignment list, Windows Event Log, Msinfo32, Acronis registry keys, Acronis logs, Acronis Scheduler report, Acronis Disks Report and list of user’s Active Directory groups

The supported operating systems are:

• Windows 2000 (all editions)
• Windows XP (all editions)
• Windows 2000 Server (all editions)
• Windows Server 2003 (all editions)
• Windows Vista (all editions)
• Windows Server 2008 (all editions)
• Windows 7 (all editions)

Introduction

AcronisInfo is a command line application that gathers the diagnostic files listed below, puts them in a temporary folder and archives them into AcronisInfo.zip. The temporary folder is then deleted.

You may be asked for AcronisInfo output by an Acronis Customer Service representative.

• (!) For Acronis Disk Director 11 see Acronis Disk Director 11 Home: Collecting System Information.
• (!) For Acronis True Image Home 2012 see Acronis True Image Home 2012: Generating System Report.
• (!) For Acronis True Image Home 2011 see Acronis True Image Home 2011: Generating System Report.
• (!) For Acronis True Image Home 2010 see Acronis True Image Home 2010: Generating System Report.
• (!) For Acronis Backup & Recovery 10 see Acronis Backup & Recovery 10: Generating System Report.
• (!) For Acronis Backup & Recovery 11 see Acronis Backup & Recovery 11: Generating System Report.

For all other products please proceed as described below.

Solution

1. Download AcronisInfo Utility;
2. Choose to Save the file, not to Run it:
   
3. Save file to the Desktop or any other folder:
   
4. Then click to either run the file or to open the containing folder and run it manually by double-clicking on it:
   
5. Accept the Security Warnings if any:
    
6. The program will start working, it may take up to 5 minutes:
   
7. The gathered information will be put in AcronisInfo_<year>_<month>_<date>.zip file on disk C:\.

(!) If SnapAPI drivers are not installed, Acronis Report will be blank. In this case, please create the report as described in Acronis Report.

More information

Running AcronisInfo may take up to 5 minutes.

Please also consider the following points:

• The AcronisInfo utility should be run on the machine where the issue occurs. For example, if there is an issue with remote backup, the utility should be run on the machine with Acronis Agent, and not on the machine with Acronis Management Console;
• If you are not sure from what machine to obtain the information, please run the AcronisInfo utility on all the machines that take part in the operation that fails;
• Please remember that you may still have to gather some information manually, e.g. SnapAPI logs, MS SQL database logs, etc. If this needs be done, an Acronis Customer Central Representative will notify you;
• Please check the consistency of the information within the created archive.

List of the items AcronisInfo gathers:

1. User Rights Assignment list
   Exports Local Security Policy > Local Policies > User Rights Assignments.
   Method: secedit /export /areas USER_RIGHTS /cfg %dist_folder%\rights_assign.txt

2. Windows Event Log
   Exports System and Application logs in .evt format.
   Method: wmic nteventlog where "Logfilename = 'System'" Call BackupEventLog "%dist_folder%\syslog.evt"
   wmic nteventlog where "Logfilename = 'Application'" Call BackupEventLog "%dist_folder%\applog.evt"

3. Msinfo32
   Exports Msinfo32 as .nfo file.
   Method: "%CommonProgramFiles%\MICROS~1\MSINFO\msinfo32.exe" /nfo %dist_folder%\msinfo32report.nfo

4. Acronis registry keys
   Exports HKLM\Software\Acronis for windows or HKLM\Software\Wow6432node\Acronis
   Method: regedit /E %dist_folder%\acro_reg.reg “…registry_key…”

5. Acronis logs
   Copies contents of %ALLUSERSPROFILE%\Application Data\Acronis and %ALLUSERSPROFILE%\APPDATA\Acronis
   Method: Copy folder

6. Acronis Scheduler report
   Executes command get report > %dist_folder%\schedreport.txt
   Method: Call schedmgr

7. Acronis Disks Report
   Uses SnapAPI to collect information on hard disk structure.
   Method: Call SnapAPI

8. List of user’s Active Directory groups
   For a given domain user export the list of groups containing this user.
   Method: Use ADCI/LDAP

9. RSoP
   Gathers Resultant Set of Policy in a domain.
   Method: gpresult /z > gpresult.txt

Executing AcronisInfo in command-line

Example:

AcronisInfo.exe C:\AcronisInfo.zip

Turning off gathering of specific items

Example:

AcronisInfo.exe C:\AcronisInfo.zip –no_diskrep

• -no_ra: User Rights Assignment is turned off 
• -no_syslog: Windows Event Log is turned off 
• -no_msreport: Msinfo32 is turned off
• -no_acroreg: Acronis registry keys is turned off
• -no_acrolog: Acronis logs is turned off
• -no_schedrep: Acronis Scheduler report is turned off
• -diskrep: Acronis Disks Report is turned off
• -no_ad: User’s Active Directory groups is turned off

Deleting large files before archiving

Example:

AcronisInfo.exe C:\AcronisInfo.zip –filter 1

• -filter (size in MB) – no files larger then size given are included into output report.

Once collected, attach the created .zip file long with your support request to Acronis Customer Central.