Knowledge Base

Acronis True Image launches the TimounterMonitor.exe, TrueImageMonitor.exe and schedhlp.exe processes for every user who logs on the machine where the product is installed

This article applies to:

• Acronis True Image Echo Enterprise Server
• Acronis True Image Echo Server for Windows
• Acronis True Image Virtual Edition
• Acronis Backup & Recovery 10

Introduction

Acronis True Image launches the TimounterMonitor.exe, TrueImageMonitor.exe and schedhlp.exe processes for every user who logs on the machine where the product is installed. This may slow down the machine (e.g. if the machine is used as Windows Terminal Server).

The processes are:

• TimounterMonitor.exe;
• TrueImageMonitor.exe;
• schedhlp.exe.

Solution

Make the processes launch only for the current user:

Acronis True Image products

Windows 32 bit

1. Run regedit to open Windows Registry Editor;

2. Delete the TimounterMonitor.exe, TrueImageMonitor.exe and schedhlp.exe registry values from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run;

3. Import the deleted values to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run by doing the following:

   • Download one of the following files:

     Acronis True Image Echo Enterprise Server: ATIESWin32bit.reg
     Acronis True Image Echo Server for Windows: ATISWin32bit.reg
     Acronis True Image Virtual Edition: ATIVEWin32bit.reg

   • Run the downloaded file.

Windows 64 bit

1. Run regedit to open Windows Registry Editor;

2. Delete the TimounterMonitor.exe, TrueImageMonitor.exe and schedhlp.exe registry values from HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run;

3. Import the deleted values to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run by doing the following:

   • Download one of the following files:

     Acronis True Image Echo Enterprise Server: ATIESWin64bit.reg
     Acronis True Image Echo Server for Windows: ATISWin64bit.reg
     Acronis True Image Virtual Edition: ATIVEWin64bit.reg

   • Run the downloaded file.

Acronis Backup & Recovery 10 products

Windows 32 bit

1. Run regedit to open Windows Registry Editor;
2. Delete the AcronisTimounterMonitor, BackupAndRecoveryMonitor.exe and Acronis Scheduler2 Service registry values from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Windows 64 bit

1. Run regedit to open Windows Registry Editor;
2. Delete Acronis Scheduler2 Service registry value from HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run;
3. Delete the AcronisTimounterMonitor, BackupAndRecoveryMonitor.exe registry values from HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run

More information

Contact Acronis Customer Central if you have further questions or need assistance.