Knowledge Base

This is a known issue

This article applies to:

• Acronis vmProtect 6

Symptoms

1. You create a password-protected backup of a virtual machine;
2. You open the Recovery points view in Acronis vmProtect 6, select location with the created archive and select the archive.
3. You enter password when prompted for it. The list of recovery points is empty:

   

Cause

Issue in the product.

Solution

There is no solution at the moment.

Acronis Development Team is working on fixing this issue. A fix is planned for next publicly available build. This article will be updated when the issue is fixed.

More information

Contact Acronis Customer Central if you have any questions or need assistance.