Knowledge Base

This has been fixed

This article applies to:

• Acronis vmProtect 6
• Acronis Backup & Recovery 11 Virtual Edition

Symptoms

1. You install Acronis Backup & Recovery 11 Agent for VMware vSphere ESX(i) (Windows) on a machine;
2. On the same machine you install Acronis vmProtect 6.0 as Windows Agent;
3. You connect to Acronis vmProtect 6 using web console and try to add ESX(i) host;
4. Adding ESX(i) host fails with the following error message:

   Code: 27066484 (0x19D0074)
   Message: An error has occurred while executing the 'add_virtual_server_is_safe' command.
   ============
   Code: 27066405 (0x19D0025)
   Message: A Virtual Servers Controller error has occurred.
   ============
   Code: 26935305 (0x19B0009)
   Message: An error has occurred while testing the server.
   ============
   Code: 5439604 (0x530074)
   Message: Failed to get the object's property 'IsVirtualCenter'.
   ============
   Code: 5439655 (0x5300A7)
   Message: An ESX host is not selected or not found in the vCenter Server.

Cause

Issue in the product.

Adding a new ESX host fails because of conflict in the library C:\Program Files\Common Files\Acronis\VirtualWare\esx_srv.dll which is used by both Acronis Backup & Recovery 11 and Acronis vmProtect 6.

Solution

This has been fixed. Please upgrade to the latest version. See Upgrading to Acronis vmProtect 7.

More information

See also Acronis vmProtect.