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25190: Acronis Backup & Recovery 11: Remote Installation Fails If There Is Acronis Upgrade Tool Installed
Created - Sep 22, 2011; Updated - Oct 31, 2011
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日本語Uninstall the Acronis Upgrade Tool from the remote machine and reattempt the remote installation
This article applies to:
- Acronis Backup & Recovery 11
Symptoms
- You attempt to install Acronis Backup & Recovery 11 components on a remote machine that has Acronis Backup & Recovery 10 Upgrade Tool installed;
- The installation attempt fails with the following error message:
Message: TOL: Failed to execute the command. Remote installation
Message: An error occurred during installation.
Message: Request to the remote installation service has failed. This may indicate a connection failure.
Cause
This is a known issue. Acronis Backup & Recovery 11 components cannot be remotely installed over Acronis Backup & Recovery 10 Upgrade Tool.
The issue is only with remote installation.
Solution
As a workaround, do the following:
- Uninstall Acronis Backup & Recovery 10 Upgrade Tool from the remote machine;
- Reattempt the remote installation.
More information
See also Acronis Backup & Recovery 11.
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