24952: Acronis Backup & Recovery 11 Cleanup Utility

The utility removes Acronis Backup & Recovery 11 and its components from Windows

(!) For Acronis Backup 11.5 (Acronis Backup & Recovery 11.5) see Acronis Backup & Recovery 11.5 Cleanup Utility.

Description

Acronis Backup & Recovery 11 Cleanup Utility is a console application that removes Acronis Backup & Recovery 11 and its components from Windows.

(!) Acronis Backup & Recovery 11 Cleanup Utility should be used only in case the product fails to be uninstalled the usual way from Windows Control Panel.

The utility is written using plain commands of command line interpreter (cmd.exe) included in Windows 2000 and higher.

As a precautionary measure, prior to using the Cleanup Utility, we highly recommend that necessary backup measures be taken to preserve Customer data. This can be done using Acronis software or third party software and/or hardware.

The utility removes all Acronis Backup & Recovery 11 Windows components locally from the machine. It does not perform remote uninstallation.

Supported products

  • Acronis Backup & Recovery 11 Server for Windows
  • Acronis Backup & Recovery 11 Workstation
  • Acronis Backup & Recovery 11 Advanced Server
  • Acronis Backup & Recovery 11 Advanced Workstation
  • Acronis Backup & Recovery 11 Advanced Server SBS
  • Acronis Backup & Recovery 11 Virtual Edition

Supported operating systems

  • Windows XP Professional SP2+ (x86, x64)
  • Windows 2000 SP4 – all editions except for the Datacenter edition
  • Windows Server 2003/2003 R2 - the Standard, Enterprise, Small Business Server editions (x86, x64)
  • Windows Vista - all editions except for Vista Home Basic and Vista Home Premium (x86, x64)
  • Windows 7 - all editions except for the Starter and Home editions (x86, x64)
  • Windows Server 2008 - the Standard, Enterprise, Small Business Server editions (x86, x64)
  • Windows Server 2008 R2 - the Standard, Enterprise, Datacenter, Foundation editions
  • Windows MultiPoint Server 2010
  • Windows Small Business Server 2011

Supported languages

  • All

Installation

The utility does not require installation.

Usage

(!) If there are other Acronis products installed on the machine, they will be affected too and become non-functional.

(!) Running the utility may close all Windows Explorer windows.

(!) The utility removes SQL databases used by Acronis Backup & Recovery 11 Management Server.

(!) By default, the utility removes Acronis Secure Zone and leaves the space unallocated. You can then use Windows Disk Management to put the leftover space back to a partition. There is a special parameter to keep Acronis Secure Zone intact - see below.

  1. Download Acronis Backup & Recovery 11 Cleanup Utility and unpack it;
  2. Hit Start -> Run, and type in cmd. Browse to the folder you saved the utility to;
  3. Run the utility by issuing one of the following commands:

    • To run the utility with default parameters:

      abr_cleanup.exe --clean

      When run with --clean parameter, it will ask you to confirm if you want to remove the product and its components. It will also ask you to reboot the machine if necessary.

    • To run the utility without user interaction:

      abr_cleanup.exe --clean --quiet

      When run with --clean --quiet parameters, the utility will silently remove the product and its components. It will not ask you for any confirmation and will reboot the machine if necessary.

    • To run the utility keeping Acronis Secure Zone on the system:

      abr_cleanup.exe --clean --keep-asz

    • To run the utility keeping Acronis SnapAPI Drivers on the system:

      abr_cleanup.exe --clean --keep-snapapi

  4. After issuing the command with the necessary parameter(s), the utility will remove all components of the product that it detects on the machine.

(!) After using the Cleanup Utility, it is strongly recommended not to reboot the machine. Go to Start -> Run -> regedit, and verify that there are no snapman*, tdrpman*, fltsrv, timounter strings in the in the UpperFilters and LowerFilters of the following keys:

  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
  • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}

If there are any, please remove the strings from the UpperFilters and LowerFilters of the keys mentioned above.

(!) Do not delete the keys.

Then you may reboot the machine.

More information

See Acronis Cleanup Utility.

To free (revoke) an unused license, you need to:

  1. Run Acronis Management Console and connect to Acronis Management Server;
  2. Click Licenses;
  3. Select the license you want to free and press Revoke license:

(!) Please keep in mind the following condition:

  • Per Acronis license agreement you can only free licenses that you did not use for backup. These are free licenses, or licenses used to install an Agent without backing up;

 

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