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24700: Acronis Backup & Recovery 11: Backup Plan to Online Storage Fails with "Brand account invalid credentials"

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Created - Sep 7, 2011; Updated - Sep 15, 2011
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To solve the issue, edit the backup plan to specify the location and backup scheme again

This article applies to:

  • Acronis Backup & Recovery 11

Symptoms

  1. In Acronis Backup & Recovery 10, you have a backup plan set up with online storage as target location;
  2. You upgrade Acronis Backup & Recovery 10 to Acronis Backup & Recovery 11;
  3. After the upgrade, all backup plans that have online storage specified as target location fail with the following error message in the log:

    Brand account invalid credentials

Cause

This is a known issue.

The backup credentials are not preserved during the upgrade.

Solution

To solve the issue, please edit the backup plan and specify the location and backup scheme again:

More information

See also Acronis Backup & Recovery 11.

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