Knowledge Base

How to obtain ftp.log file

Solution

Windows 32-bit

To obtain FTP log, please do the following on the machine where an Acronis product is installed:

1. Run regedit from Start -> Run;
2. Open HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it);
3. Add ftp value (Type: DWORD; Data: 1)
4. Reproduce the issue.

Windows 64-bit

To obtain FTP log, please do the following on the machine where an Acronis product is installed:

1. Run regedit from Start -> Run;
2. Open HKEY_LOCAL_MACHINE\Software\Wow6432Node\Acronis\DebugLogs registry key. (If the DebugLogs key does not exist, please create it)
3. Add ftp value (Type: DWORD; Data: 1)
4. Reproduce the issue.

In Windows 2000/XP/2003 the ftp.log will be created in Documents and Settings\All Users\Application Data\Acronis\DebugLogs folder.

In Windows Vista, Windows 7, Windows Server 2008 the ftp.log will be created in \ProgramData\Acronis\DebugLogs.

You can also use DebugLogs_FTP.reg (Windows 32-bit only) to have the both the necessary key and values created automatically.

More information

See also:

• Restore/Validation Fails When Image Is On FTP Server
• Acronis True Image Echo Fails to Back Up to NAS through FTP