Knowledge Base

How to remove orphaned activities using a special script

This article applies to:

• Acronis Backup & Recovery 11 Advanced Server
• Acronis Backup & Recovery 11 Virtual Edition
• Acronis Backup & Recovery 11 Advanced Server - SBS Edition
• Acronis Backup & Recovery 11 Advanced Workstation

Symptoms

1. A backup task or other activity is interrupted before completion;
2. One of the following occurs:
   • The activity stays in Current activities and never completes or disappears:

     

   • Backup plan appears as running even though it is idle at the moment.

Cause

Issue in the product. Sometimes synchronization between Management Server and Agents does not complete, and activities are not automatically removed from the list, and idle backup plans appear as running. 

Solution

Use the script to remove non-completed activities from the list of activities and synchronize the state of backup plans.

Download Backup Plans and Activities Fix to the machine with Acronis Management Server and run it.

More information

Synchronization between Management Server and Agents will be improved in the future updates of Acronis Backup & Recovery 11.