Knowledge Base

You are entitled to receive a free upgrade to Acronis True Image Home 2012 if you purchased Acronis True Image Home 2011 from an official or authorized store between July 23 2011 - Aug 23 2011. Otherwise you can purchase an upgrade at a price substantially smaller than the full one

This article applies to:

• Acronis True Image Home 2012
• Acronis True Image Home 2012 Plus Pack

  (!) This does not apply to Germany. There are no free upgrades in Germany.

Description

The official release date for Acronis True Image Home 2012 is August 23, 2011.

Acronis True Image Home has a standard 30 day before the new version release free upgrade policy. This means that if you purchased Acronis True Image Home 2011 from an official outlet between July 23 2011 and August 23 2011 at full price, you are eligible for a free upgrade to Acronis True Image Home 2012.

Upgrade Policy FAQ

• What are the official outlets that make me eligible for a free upgrade?

  The official outlets are:

  • Acronis Online Store - This is the official store at acronis.com.
  • Official resellers - All official resellers are listed at Acronis Resellers Locator.
  • Authorized retailers - All authorized North American retailers are listed at Retail Stores in U. S. and Canada.

  If you purchased Acronis True Image Home 2011 from one of the official outlets between July 23 2011 and August 23 2011, please visit the Acronis True Image Home 2012 Upgrade Page to receive the upgrade.

• I purchased a boxed version after Acronis True Image Home 2012 was released. What do I do now?

  You are eligible for a free upgrade to Acronis True Image Home 2012 provided that:

  • You purchased a boxed version of Acronis True Image Home 2011 after August 23 2011 at full price

    AND

  • The purchase was made at one of the official outlets (see above).
    

  So, if you purchased a boxed version of Acronis True Image Home 2011 after August 23 2011 from one of the official outlets at full price, please visit the Acronis True Image Home 2012 Upgrade Page to receive the upgrade.

• I purchased Acronis True Image Home 2011 from an outlet not listed at the Acronis website. What do I do?

  Please contact your reseller directly and make an inquiry about the reseller's upgrade policy.

• I purchased Acronis True Image Home 2011 at an upgrade price. What do I do?

  You can purchase Acronis True Image Home 2012 at an upgrade price, which is substantially smaller than the full one. You can do this by clicking Upgrade at http://www.acronis.com/homecomputing/products/trueimage/

• I have Acronis True Image Home 2010 or older. What do I do?

  You can purchase Acronis True Image Home 2012 at an upgrade price, which is substantially smaller than the full one. You can do this by clicking Upgrade at http://www.acronis.com/homecomputing/products/trueimage/

  For a complete list of products that can be upgraded to Acronis True Image Home 2012 see Acronis Software Upgrade Table.

• I am not eligible for a free upgrade. What do I do?

  You can purchase Acronis True Image Home 2012 at an upgrade price, which is substantially smaller than the full one. You can do this by clicking Upgrade at http://www.acronis.com/homecomputing/products/trueimage/

  For a complete list of products that can be upgraded to Acronis True Image Home 2012 see Acronis Software Upgrade Table.

• I am confused. Can you just tell me if can have a free upgrade?

  Yes, an Acronis Customer Central will be glad to assist you. Please visit the Acronis True Image Home 2012 Upgrade Page.

More information

You can always view Acronis special offers to see if you can save money on a purchase. See Acronis Special Offers.

Acronis True Image Home has an annual release cycle, typically 9-15 months after the previous release. Purchased products will work in production for many years without issue. If there is a change to that environment (hardware or software) or additional features are required/desired that require a newer version, we recommend Customers purchase an upgrade to the latest version.

See also Acronis Software Upgrade Table.