Knowledge Base

You can view your case status under "My Support Requests"

Introduction

My Support Requests is an Acronis Customer Portal where you can browse, review all your cases and view case statuses. See also Acronis Website: My Support Requests.

Solution

To view the status of your case, do the following:

1. Log in to My Support Requests;
2. Check the Status column:

   

More information

The possible case statuses are:

• New
• Case is being processed by Acronis Support Team
• Pending additional information from you
• Issue in the software confirmed
• Pending new product release
• Case is being processed by Acronis Support Team
• Pending Investigation of another case
• Case is being processed in Acronis Test Lab
• Case is being processed by Sales dept.
• Pending scheduled event (email, call, etc.)
• Solution is available
• Closed / Resolved
• Closed
• Closed / No response to follow-up emails