Knowledge Base

When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Report at hand

This article applies to:

• Acronis Backup & Recovery 11

Introduction

Generating Acronis System Report lets Acronis Support Professionals have a better insight into the issue you may be experiencing.

Acronis System Report may be generated in Windows (locally or remotely) or from Acronis Bootable Media.

When generated in Windows, it will collect the following information:

• Acronis folder from Application Data - Log files and other diagnostic information on the installed Acronis products and components;
• acroreg.reg - Export of registry keys related to Acronis;
• applog.evt - Windows Event Application log;
• disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
• groups.txt - Information about the Windows groups that contain the user account;
• msinfo.nfo - Windows System Information File;
• oss.txt - Acronis OS Selector report;
• rights.txt - Export of Windows user rights;
• schedule.txt - Acronis Scheduler report. See also Acronis Scheduler Manager;
• syslog.evt - Windows System Log.

If report is generated on a machine with Acronis Management Server where MS SQL Express with Acronis databases is installed, it will also collect a backup of Acronis databases.

When generated from Acronis Bootable Media, it will collect:

• sysinfo.txt - Information about your hard disks and their structure as detected in Acronis Linux. See Acronis Linux Report;
• disks.txt - Information about your hard disks and their structure as detected in Windows. See Acronis Report;
• oss.txt - Acronis OS Selector report. 

Solution

More information

With the reports collected, please contact Acronis Customer Central.

See also:

• AcronisInfo Utility
• Acronis Report
• Windows System Information File
• Acronis Linux Report